Question
I received this message: "We didn't understand your message." What should I do?
Answer
Our system can only understand messages that include your six- or seven-digit code or the words "Help," or "Stop" (we can also accept "Resume" but only if you'd previously unsubscribed). If you aren't using one of these commands, our system won't be able to understand your message.
Please double-check the spelling of your message.